Disclosure: This site contains affiliate links. If you buy through a link, we may earn a commission at no extra cost to you.

Returns and warranty

What happened when buyers sent something back: the conditions for returns and exchanges, what the warranty did and did not cover, and how repair requests were handled. Terms have varied by product and by year, so confirm the current policy with the seller before you start a return.

Returns, exchanges and cover

Is it too late for a refund or replacement? | Older claims were refused, with one recorded exception [OK Prostate Chip]Older products were sometimes refused refunds or replacements because time had passed after delivery.Can I return a used chip? | Past replies refused used-product returns [OK Prostate Chip]The diary records refusals to accept used chips back after fit problems or illness.Will I have to pay if my chip breaks? | Repairs can cost extra, without guaranteed strength [OK Prostate Chip]The diary describes paid repairs and reduced strength after some alterations or repairs.Can I cancel my order? | The diary offers cancellation before shipment, with conditions [OK Prostate Chip]The June 2023 reply offered cancellation and refunds before shipment, while refusing returns and refunds afterward.Can I get my chip remade? | It depends on the fault and what can be changed [OK Prostate Chip]Replacement depended on the fault, the product's limits, and whether another version could solve the problem.Can I get a damaged or older chip replaced? | The diary records individual replacement offers [OK Prostate Chip]OK Lab, a small company in Japan, has offered replacements for damaged chips and some older devices.Can I get a refund for a broken chip? | Refunds were offered, with limits [OK Prostate Chip]Customers reported delivery damage, early breakage, and surface problems, sometimes involving injury.